服務條款與退費政策Terms of Service & Refund Policy | Social Collector（社群收藏管理器）

一、服務內容與方案

本服務為一網頁應用程式，協助您收藏社群貼文與網址、擷取全文與圖片、劃重點、寫筆記並進行每日回顧。方案與費用如下（幣別均為新臺幣 TWD）：

（一）免費方案之核心功能（全文與圖片擷取、螢光筆與筆記、每日回顧、Google 雲端同步、匯出 CSV）無須付費即可使用。

（二）各方案之詳細功能差異，以本服務內「升級方案」頁面所載為準。Elite 限定功能（目前為連線 AI 助理、影片語音轉文字、同步到 Google Tasks、Instagram、Threads 批次匯入）僅提供予 Elite 效期內，Pro（含月訂閱、年訂閱、買斷、試用、邀請獎勵與早期會員）不包含；未來新增之 AI 或雲端功能，原則上亦以 Elite 為主，並將於升級頁面載明。

（二之一）Pro 會員得隨時購買 Elite。升級折抵：持有付費 Pro 訂閱（月或年）者購買 Elite 年訂閱時，Pro 付費剩餘天數按日價（年訂閱 NT$249 ÷ 365、月訂閱 NT$49 ÷ 30，無條件捨去）折抵，最多折抵 NT$249；已折抵之 Pro 付費天數不再另行計算，Pro 試用與邀請獎勵之免費天數不折抵、不受影響。Pro 買斷與永久 Pro 購買 Elite 不折抵。Elite 效期屆滿後，回到原本之 Pro（買斷、永久 Pro 或尚未到期之 Pro）或 Light。Elite 有效期間無須另購 Pro 訂閱。

（三）月訂閱與年訂閱（Pro 與 Elite）不會自動續扣；效期屆滿後若欲繼續使用，須再次手動購買。

二、會員、帳號與付費開通

（一）本服務之核心功能無須註冊；社群功能與雲端同步則須以 Google 帳號登入。您應妥善保管自身之 Google 帳號，並就以該帳號所為之一切行為負責。

（二）線上付款（自動開通）：您於本服務內以線上付款流程購買付費方案時，須先登入本服務之社群帳號；付款頁面由藍新金流（NewebPay）提供，信用卡資料由您直接輸入於藍新金流之頁面，本服務不接觸、不儲存。訂單會綁定您當時登入之帳號，本服務於收到藍新金流之付款成功通知並完成驗證後，由系統自動開通，通常於數秒至數分鐘內完成。若付款後逾 30 分鐘仍未開通，請來信 [email protected]，並附上訂單編號或付款證明，本服務將儘速處理。

（三）其他購買方式（人工開通）：經由收款連結等其他方式購買者，本服務會顯示一組開通識別碼，您於付款時須一併提供，本服務始能辨識付款對象；該等購買之開通採人工作業，通常於您完成付款後一日內完成，逾時仍未開通，亦請來信處理。

（四）每一組付款僅供單一使用者開通，不得轉售或多人共用。

（五）邀請獎勵：任何會員均得於本服務內發送邀請碼。每有 10 位「首次加入本服務社群」之新會員透過您的邀請碼加入，您即得領取 Pro 效期 1 年之獎勵，最多累計 3 次；領取時若您當時已有 Pro 效期，獎勵接續於原到期日之後計算。獎勵為免費贈與，無現金價值，不得轉讓或折抵價款，亦不適用第三條之退費。透過邀請碼加入之新會員，得先享有 7 天 Pro 試用。以多重帳號、虛假帳號或其他不正當方式取得邀請進度者，本服務得撤銷該獎勵並停用相關帳號之 Pro 權限。本服務得調整或終止本活動，已領取之效期不受影響。

三、退費政策（退換貨方式與流程）

本服務為線上數位服務，並無實體商品，故「退換貨」係以退費方式辦理。茲說明如下：

（一）退費條件：年訂閱與買斷方案自實際開通付費方案之日起 30 日內提出者，全額退費；月訂閱自實際開通付費方案之日起 7 日內提出者，全額退費。升級折抵之訂單（Pro 付費訂閱升級 Elite 年訂閱）於 30 日內提出者，退還實付金額，並將帳號還原為升級前之 Pro 狀態（折抵掉的 Pro 付費天數一併還原）。

（二）退費流程：請來信 [email protected]，於信中附上①訂單編號、付款時所用之開通識別碼或付款證明、②登入本服務所用之電子郵件位址。本服務確認後，將於合理期間內辦理退費，並同時停用該筆購買所開通之權限。

（三）退費方式：原則上透過藍新金流以原付款方式退回（例如刷退至原信用卡）。若原付款方式無法退回，將另行與您協調可行之方式。實際入帳時間依各發卡銀行或金流機構之作業而定。

（四）逾期之處理：超過前述期間者（年訂閱與買斷為 30 日、月訂閱為 7 日），恕不退費，惟年訂閱與月訂閱您仍可繼續使用至效期屆滿；買斷方案屬永久授權，亦不再受理退費。

（五）服務瑕疵之例外：倘因本服務之重大瑕疵或長時間中斷，致您無法使用已購買之付費方案功能，縱已逾 30 日，本服務仍將依情形辦理退費或補償，不受前開期間之限制；此項例外亦適用於月訂閱。

（六）月訂閱之退費期間：月訂閱（NT$49，效期 30 日，一次性購買、不自動續扣）自實際開通付費方案之日起 7 日內，若您不滿意，無論任何原因，皆可申請全額退費，流程同上列（二）、（三）；超過 7 日恕不退費，惟您仍可繼續使用至效期屆滿。

四、消費者權益

（一）本服務依中華民國《消費者保護法》及相關法令，保障您之消費者權益。前條所載之退費機制（年訂閱與買斷 30 日、月訂閱 7 日），其保障範圍不低於《消費者保護法》就通訊交易所定之 7 日猶豫期。

（二）本服務所載之方案、費用及功能說明力求正確；如有變更，將更新本頁及本服務內之相關頁面。已完成之購買，其權益不因日後調價而受影響。

（三）爭議處理：您就本服務或交易如有任何疑義、申訴或爭議，得隨時來信 [email protected]，本服務將於合理期間內回覆並協商解決。

五、使用規範

使用本服務時，您同意不從事下列行為：

（一）以違反法令或侵害他人權利（含著作權、隱私權、名譽權等）之方式使用本服務。

（二）上傳或分享違法、惡意或含有惡意程式之內容。

（三）以自動化程式大量請求、干擾或試圖破壞本服務或其後端之正常運作與安全機制。

（四）逐字稿功能（Elite，測試版）：此功能依賴第三方平台（Meta、X）公開頁面之結構與第三方語音轉文字服務商，不保證任何時點皆可使用或結果正確，開發者得隨時調整、暫停或終止，且不另行補償。使用者應使用自己的 API Key，相關費用由使用者與該服務商自行結算，與本服務無涉；使用者應自行確認其就該內容有權以個人筆記之目的使用，並遵守相關平台之服務條款，因使用該功能所生之爭議或責任由使用者自負。逐字稿僅供使用者個人閱讀與筆記，不得藉由本服務之分享、共編或社群功能公開散布。

本服務就明顯違反前述規範之帳號，得暫停或終止其使用；因此所生之責任由行為人自負。

六、免責與責任限制

（一）資料備份：您之收藏資料存於您的裝置本機，並於登入後同步至您自有之 Google 雲端硬碟；您得隨時匯出為 CSV。請您自行保存重要資料之備份。就因裝置故障、您自行刪除或第三方服務異常所致之資料遺失，本服務於法律允許之最大範圍內不負賠償責任。

（二）第三方服務：本服務之全文與預覽擷取係借助第三方服務（如 Microlink、Jina AI），社群平台之內容與可擷取性亦由各該平台決定。就第三方服務之中斷、變更或其所提供內容之正確性，本服務不負保證之責。

（三）在法律允許之最大範圍內，本服務就使用或無法使用本服務所生之間接、附隨或衍生性損害，不負賠償責任；而本服務之累積賠償責任，以您就相關爭議所實際支付之費用為限。

七、服務之變更與終止

（一）本服務得因功能調整、維護或不可抗力，暫時中斷或永久停止全部或部分服務；重大變更將於本服務內或本頁公告。

（二）倘本服務永久停止，致您已購買且尚在效期內之付費方案權益無法繼續，本服務將依剩餘效期按比例辦理退費（買斷方案則依停止時距購買之期間合理計算）。您之收藏資料因存於您自有之 Google 雲端硬碟，不因本服務停止而滅失。

八、條款之變更

本條款倘有修訂，將更新本頁內容並一併修正頁首所載之「最後更新日期」。修訂後之條款自公告時起生效；您於變更後繼續使用本服務或再次購買，即視為同意修訂後之條款。

九、準據法與管轄

本條款之解釋與適用，以中華民國法律為準據法。因本服務所生之爭議，除法律另有強制規定外，以臺灣臺北地方法院為第一審管轄法院。

十、聯絡方式

本服務由 哩賣亂工作室 營運。就本條款、付費、退費或任何其他事項，敬請來函客服信箱：[email protected]。

1.Service and Plans

The Service is a web application that helps you save social posts and URLs, extract full text and images, highlight, take notes, and review daily. Plans and fees (all in New Taiwan Dollars, TWD):

(a) The free plan’s core features (full-text and image extraction, highlights and notes, daily review, Google Drive sync, CSV export) require no payment.

(b) The detailed feature comparison is as shown on the “Choose a plan” page within the Service. Elite-only features (currently the AI assistant connection, video speech-to-text, Google Tasks sync, and bulk import from Instagram and Threads) are available only while an Elite subscription is valid and are not part of Pro (including monthly, annual, lifetime, trial, invite rewards, and early members); new AI or cloud features added later will in principle also be for Elite and will be stated on the upgrade page.

(b-1) A Pro member may buy Elite at any time. Upgrade credit: when a member with a paid Pro subscription (monthly or annual) buys Elite annual, the remaining paid Pro days are credited at the daily rate (annual NT$249 ÷ 365, monthly NT$49 ÷ 30, rounded down), up to NT$249; the credited paid Pro days are not counted again, while free Pro days from a trial or invite reward are not credited and are unaffected. Pro lifetime and permanent Pro receive no credit when buying Elite. When Elite ends, you return to your Pro (lifetime, permanent, or not yet expired) or to Light. You do not need to buy a Pro subscription while Elite is active.

(c) Monthly and annual plans (Pro and Elite) do not auto-renew; to continue after expiry, you purchase again manually.

2.Membership, Account and Activation

(a) Core features require no registration; Community features and cloud sync require signing in with a Google account. You are responsible for safeguarding your account and for all activity under it.

(b) Online payment (automatic activation): when you purchase a paid plan through the Service’s online payment flow, you must first sign in to your Service community account. The payment page is provided by NewebPay; you enter your card details directly on NewebPay’s page, and the Service neither receives nor stores them. The order is bound to the account you were signed in with, and once the Service receives and verifies NewebPay’s payment-success notification, your plan is activated automatically, usually within seconds to a few minutes. If it is not activated within 30 minutes of payment, email [email protected] with your order number or proof of payment and we will act promptly.

(c) Other purchase methods (manual activation): for purchases made by other means such as a payment link, the Service shows an activation code that you must include with your payment so that we can identify you; activation of such purchases is performed manually, usually within one day of payment, and you should likewise email us if it is not activated in time.

(d) Each payment activates a single user and may not be resold or shared.

(e) Referral reward: any member may send invitation codes within the Service. For every 10 new members who join the Service’s Community for the first time using your invitation code, you may claim 1 year of Pro, up to 3 times in total; if you already have Pro at the time of claiming, the reward is added after your current expiry date. The reward is a free gift with no cash value; it is non-transferable, cannot be applied against any price, and is not subject to the refund policy in Section 3. New members who join with an invitation code may first enjoy a 7-day Pro trial. If invitation progress is obtained through multiple accounts, fake accounts or other improper means, we may revoke the reward and deactivate the Pro entitlement of the accounts concerned. We may adjust or end this program; effective periods already claimed are not affected.

3.Refund Policy

The Service is an online digital service with no physical goods; “returns” are therefore handled as refunds:

(a) Eligibility: for the annual and lifetime plans, a full refund is given for requests made within 30 days of actual plan activation; for the monthly plan, within 7 days of actual plan activation. For an upgrade order with a credit (a paid Pro subscription upgraded to Elite annual), requests within 30 days receive the amount actually paid back and the account is restored to its Pro state before the upgrade (the credited paid Pro days are restored too).

(b) Process: email [email protected] with (i) the order number, activation code or payment proof used, and (ii) the email address you use to sign in. After we confirm, we will process the refund within a reasonable period and deactivate the entitlement that purchase activated.

(c) Method: refunds are made through NewebPay to your original payment method where possible (e.g. a credit-card reversal). If that is not possible, we will arrange an alternative with you. Posting times depend on your bank or the payment provider.

(d) After 30 days: the annual plan is non-refundable but remains usable until expiry; the lifetime plan, being a perpetual licence, is likewise non-refundable thereafter.

(e) Service-defect exception: if a material defect or prolonged outage prevents you from using the features of the plan you paid for, we will provide a refund or compensation as appropriate even after 30 days; this exception also applies to the monthly plan.

(f) Monthly plan refund window: for the monthly plan (NT$49, valid for 30 days, one-time purchase, no auto-renewal), you may request a full refund for any reason within 7 days of actual plan activation, using the process in (b) and (c) above. After 7 days it is non-refundable, but remains usable until expiry.

4.Consumer Rights

(a) The Service protects your consumer rights under the Consumer Protection Act of the Republic of China (Taiwan) and related laws. The refund windows above (30 days for annual and lifetime, 7 days for monthly) are no less protective than the 7-day cooling-off period prescribed for distance sales.

(b) Plan, price, and feature descriptions are provided as accurately as possible; changes are reflected on this page and within the Service. Completed purchases are unaffected by later price changes.

(c) Disputes: for any question, complaint, or dispute, email [email protected] and we will respond and seek a resolution within a reasonable period.

5.Acceptable Use

You agree not to: (a) use the Service unlawfully or in a way that infringes others’ rights (including copyright, privacy, and reputation); (b) upload or share unlawful, malicious, or malware-bearing content; or (c) use automated programs to flood, disrupt, or attempt to compromise the Service or its backend. We may suspend or terminate accounts that clearly violate these rules.

Transcript feature (Elite, beta): This feature depends on the structure of public pages on third-party platforms (Meta, X) and on third-party speech-to-text providers; it is not guaranteed to be available or accurate at any time, and the developer may adjust, suspend, or discontinue it at any time without compensation. You use your own API key, and charges are settled directly between you and that provider. You are responsible for ensuring that you have the right to use the content for personal notes and for complying with the relevant platforms’ terms; any dispute or liability arising from your use of this feature is yours alone. Transcripts are for your personal reading and notes only and may not be distributed publicly through the Service’s sharing, shared-folder, or Community features.

6.Disclaimers and Limitation of Liability

(a) Backups: your collections are stored on your device and, once signed in, synced to your own Google Drive; you may export to CSV at any time. Please keep your own backups. To the fullest extent permitted by law, we are not liable for data loss caused by device failure, your own deletion, or third-party service faults.

(b) Third-party services: full-text and preview extraction rely on third-party services (such as Microlink and Jina AI), and the content and extractability of social platforms are determined by those platforms. We do not warrant their availability, changes, or the accuracy of the content they return.

(c) To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use or inability to use the Service; our aggregate liability is limited to the fees you actually paid in respect of the relevant dispute.

7.Changes and Termination of the Service

(a) We may temporarily interrupt or permanently discontinue all or part of the Service for feature changes, maintenance, or force majeure; material changes will be announced within the Service or on this page.

(b) If the Service is permanently discontinued such that a paid, still-valid plan entitlement can no longer be used, we will provide a pro-rated refund for the remaining term (for the lifetime plan, calculated reasonably by reference to the time since purchase). Your collections, residing in your own Google Drive, are not lost when the Service ends.

8.Changes to these Terms

If these Terms are revised, we will update this page and the “Last updated” date at the top. Revised Terms take effect upon posting; continued use or a further purchase after the change constitutes acceptance.

9.Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of China (Taiwan). Except where mandatory law provides otherwise, the Taiwan Taipei District Court shall be the court of first instance for any dispute arising from the Service.

10.Contact

The Service is operated by 哩賣亂工作室 (LML Studio). For these Terms, payments, refunds, or anything else, please write to: [email protected].